Delivery

COST

• The price of the merchandises shown on the website has included the EMS shipping cost (Excluding import duties, customs and local sales taxes)

METHOD

EMS Speedpost by Hong Kong Post Office, customer can check the parcel status by:

• HK Speedpost Tracking: www.speedpost.hk/speedpost/index.jsf 或
• China EMS Tracking: www.ems.com.cn

DELIVERY

• Delivery time does not include Sundays or holidays
• When international orders reach their destination country, they may be subject to customs clearance procedures, which can cause delays beyond original delivery estimates.

TAXES

• Merchandises in your order that are designated for shipment to China. As the recipient, you are liable for all import duties, customs and local sales taxes (*Import Fees) levied by the China government; payment of these is necessary to release your order from customs on arrival.

REFUSE SHIPMENT

• If you refuse a shipment from rightwayhk , you are responsible for the original shipping charges and handling charges, any Import Fees that are incurred on the package, and the cost of returning the package to rightwayhk . This amount will be deducted from your merchandise refund. Please email your shipping and handling questions or comments to CS@CLCCIGAR.COM or call Customer Service at +852 3705 2569.
• For refund: rightwayhk will deduct the first postal fee for the returned package: US$20 for a box of cigar or US$30 for two boxes of cigars; i.e. Actual reimbursement will deduct USD18 OR USD28 from the paid amount
• Return packages that arrives by COD will be denied or the COD amount will be deducted from your return.

RETURN POLICY

• We are very confident of our merchandises, whether in the quality of care to the packaging and shipping handling. We can ONLY accept the return of the merchandises in the following circumstances
  – Product damage, if the product is damaged on the way of delivery, such as burst or wet damaged.
  – Incorrect delivery, In the event of incorrect handling by the Company (purchased goods do not match the products received)
• Customer must contact us immediately after receiving the shipment and return it to us within 3 days; the shipment must properly pack in original packaging and original content of the merchandise. Exchange, return or refund will not be accepted if any missing content and subsequent damages
• Please allow your financial institution additional 7 to 10 business days to refund to your account.

Please note: rightwayhk monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.